Digital Home Support from Virginmedia

Peter_ · 13-04-2010, 16:50

Digital Home Support is a new service from Virginmedia for help with computer issues that are unsupported.

Also the is a free PC Health Check program that you can download to keep your computer running at optimum performance.

Just click the link below.

http://www.virginmedia.com/myvirginmedia/dhs/

Peter_ · 23-04-2010, 15:43

This service is now fully operational and can help resolve any issues with your computer via remote access.

All you need to do is click the above link for more information.

**Kymmy** · 23-04-2010, 15:46

Moved to news as it's nothing to do with VM's internet connections but instead a new service.

23-04-2010, 15:48

Quote:

Originally Posted by Masque

This service is now fully operational and can help resolve any issues with your computer via remote access.

All you need to do is click the above link for more information.

I can now officially announce that I will also give this level of support for £5 per month on a subscription basis lol lol

BTW what if there is a networking problem on the users PC how they gonna connect via remote ass then lol

Peter_ · 23-04-2010, 15:52

Quote:

Originally Posted by zing

I can now officially announce that I will also give this level of support for £5 per month on a subscription basis lol lol

BTW what if there is a networking problem on the users PC how they gonna connect via remote ass then lol

If they can offer support over the phone they will, but once online via remote access and a chat window.

The has been a good take up so far and positive feedback.

It is a matter of personal choice.

23-04-2010, 15:54

Quote:

Originally Posted by Masque

If they can offer support over the phone they will, but once online via remote access and a chat window.

The has been a good take up so far and positive feedback.

It is a matter of personal choice.

I am certainly glad I can fix my own stuff and do not need to pay £72 a year. There one off fix fees are high to. Most jobs that come to me are simple and cost less than £30 but then I am cheap . So anyone anywhere near me take heed and give the work me lol lol

Peter_ · 23-04-2010, 15:56

Quote:

Originally Posted by zing

I am certainly glad I can fix my own stuff and do not need to pay £72 a year. There one off fix fees are high to. Most jobs that come to me are simple and cost less than £30 but then I am cheap . So anyone anywhere near me take heed and give the work me lol lol

They are only six month contracts and if you are under contract the big fix is only £30, plus they are available 24/7 which is an advantage to many customers.

pabscars · 23-04-2010, 16:00

The PC Health check did the biz on the wife's laptop, and its flying now so its a thumbs up from me.

A shame it wont work on the old pc still running yahoo as a web browser from my dial up days

Another positive step though from VM well done

23-04-2010, 16:10

Quote:

Originally Posted by Masque

They are only six month contracts and if you are under contract the big fix is only £30, plus they are available 24/7 which is an advantage to many customers.

I can its worth but you know me dude I am cynical

---------- Post added at 16:10 ---------- Previous post was at 16:09 ----------

Quote:

Originally Posted by pabscars

The PC Health check did the biz on the wife's laptop, and its flying now so its a thumbs up from me.

A shame it wont work on the old pc still running yahoo as a web browser from my dial up days

Another positive step though from VM well done

there are loads of threads on here that would have pointed you to software that would give your system a good clean

Peter_ · 23-04-2010, 16:29

Quote:

Originally Posted by zing

I can its worth but you know me dude I am cynical

---------- Post added at 16:10 ---------- Previous post was at 16:09 ----------

there are loads of threads on here that would have pointed you to software that would give your system a good clean

It seems to be good value and the cleanup is free and supplied by the ISP with full support and backup.

As a computer engineer you are expected to be cynical of any new unproven piece of software.

Toto · 23-04-2010, 16:47

Quote:

Originally Posted by Masque

It seems to be good value and the cleanup is free and supplied by the ISP with full support and backup.

As a computer engineer you are expected to be cynical of any new unproven piece of software.

Whose doing the actual support?

Peter_ · 23-04-2010, 19:23

Quote:

Originally Posted by Toto

Whose doing the actual support?

It is Radialpoint with call centres in Scotland and offshore in Texas USA.

Peter_ · 23-04-2010, 22:27

Quote:

Originally Posted by Kymmy

Moved to news as it's nothing to do with VM's internet connections but instead a new service.

Actually this service is for Virginmedia Broadband Customers only.

It is a service purely for all Out Off Scope problems that we cannot deal with and we are able to transfer directly to a DHS agent if a customer calls in with an OOS issue.

Toto · 24-04-2010, 11:56

Quote:

Originally Posted by Masque

It is Radialpoint with call centres in Scotland and offshore in Texas USA.

The same people who provide the VM security software then.

Peter_ · 24-04-2010, 12:50

Quote:

Originally Posted by Toto

The same people who provide the VM security software then.

Yes and many other companies, plus it is a no fix no fee for the bigger fixes.

If you are unsure of what to do then it is an ideal service to call and it is available 24/7.