Digital Home Support from Virginmedia

[bigjock]

Originally Posted by rcheeseman

I am no longer with the company, but I'll just say that I left for unrelated reasons. I was aware of the radialpoint project and the lack of communication offered to the ex pc help staff - it's just the way BC operate. Why should they care about the CSR's once the project is signed and sealed? They were then surplus to requirements, the idea was that the Glasgow site would have plenty of others as feed. No need to reward those involved. CSR's are disposable, just bums on seats! Like you say, if the face matches...

The takeover of BC should be interesting for those still there. Let's see what the upcoming clearout does. It is long overdue.

Take over of BC? Sounds interesting, any further info?

[KenK]

Originally Posted by bigjock

Take over of BC? Sounds interesting, any further info?

Put "acquires becogent" into the world's/your favourite search engine.

[Peter_]

Originally Posted by KenK

Put "acquires becogent" into the world's/your favourite search engine.

Teleperformance acquires beCogent

Teleperformance has announced the acquisition of 100% of the equity of UK-based beCogent. Based in Scotland, beCogent has recognized expertise and deep experience in numerous industry sectors, with an emphasis on the Retail, Financial Services and Telco/ISP industries. beCogent has around 3,000 employees at its four call centres in Airdrie, Erskine, Kilmarnock and Glasgow and forecasts 2010 revenue of approximately £50 million.

http://www.callcentrehelper.com/tele...gent-12318.htm

[VMboy]

My reply to Toto on this closed thread. http://www.cableforum.co.uk/board/35115890-post5.html

I never said it did in the first place!

[Stuart]

Personally, I think this is good. Last time I met up with our ex member Marge (who used to do tech support at NTL, then VM), she described to me how a large percentage of the calls she recieved were not for anything cable related at all, but actually faults with the PC attached to the broadband connection.

Obviously, if one of VM's broadband agents is spending time on the phone talking through diagnosing non-related faults on PCs, they are possibly keeping someone with actual cable related problems waiting.

[nutellajunkie]

*cough* Linux??? (dont need that rubbish anyway) :P

[brimurray]

Originally Posted by nutellajunkie

*cough* Linux??? (dont need that rubbish anyway) :P

Nice one chum!