VM to begin expanding its cable network - Page 12

Digital Fanatic · 12-02-2010, 13:05

Quote:

Originally Posted by desi112

^^ thats great news.
I am however still having problems...the spotter is finding it difficult to submit the order, according to the system its still showing the property does not have cable...when i've had analogue cable for years....I Shall keep you updated.
I assume if I do not get cable, the contract will be void? as it quite cleary states i've agreeded to Cable broadband?

Yeah, if they can't install then you have no contract... hope it gets sorted though

Sephiroth · 12-02-2010, 13:37

Quote:

Originally Posted by desi112

^^ thats great news.
I am however still having problems...the spotter is finding it difficult to submit the order, according to the system its still showing the property does not have cable...when i've had analogue cable for years....I Shall keep you updated.
I assume if I do not get cable, the contract will be void? as it quite cleary states i've agreeded to Cable broadband?

Yes - a contract is void if not executed.

Back in January 2009, VM's quality director publicly stated that VM's processes were "fundamentally broken". He was going to tackle this with the whiz-bang Six-Sigma quality regime.

I presume he's still got his job - because clearly at least some VM's processes remain "fundamentally broken" and with regard to their customer services (offshore call centre) - totally broken.

Six-Stigma more likely.

philce · 12-02-2010, 18:43

Quote:

Originally Posted by desi112

^^ thats great news.
I am however still having problems...the spotter is finding it difficult to submit the order, according to the system its still showing the property does not have cable...when i've had analogue cable for years....I Shall keep you updated.
I assume if I do not get cable, the contract will be void? as it quite cleary states i've agreeded to Cable broadband?

Hmm, thats ominous!

Does the spotters name begin with SI? If so its the same chap that saw me yesterday. I will probably end up in the same boat!

Maybe I should just put the money in a jiffy bag and post it to them?

desi112 · 12-02-2010, 18:55

^^ no this spotters name begins with P... I have just checked the VM website and its now been updated and is showing my house can get digital services...still waiting for a reply from the spotter to find out whats going on...

philce · 12-02-2010, 19:04

Quote:

Originally Posted by desi112

^^ no this spotters name begins with P... I have just checked the VM website and its now been updated and is showing my house can get digital services...still waiting for a reply from the spotter to find out whats going on...

Have you been quoted the same prices as the website?

Ive been quoted £47.49 per month for L Broadband XL TV and M phone, the website quotes £45?

Prices increases are £1.50 for XL tv and 99p on the phone but these arent until April 1st.

Will the prices I have been quoted go up?

BenMcr · 12-02-2010, 19:25

From the 1st Feb you have to be quoted the higher price - as it's a possibility you won't have the first payment taken until April

hedgie · 15-02-2010, 10:43

Quote:

Originally Posted by Sephiroth

Six-Stigma more likely.

Sick Stigma

desi112 · 25-02-2010, 12:57

UPDATE---
my installation took place yesterday, VM sent two engineers to the property who completed the job sucessfully

. They had to lay a new cable to my house as the previous one was damaged.
I am now a happy VM Customer in Leicester. Cable broadband is sooo superior to ADSL, no more DLM, no more lost connections due to noise. My first speedtest gave me a result of 9.98 mb

whereas my ADSL gives

.
Due to having such a long line on Sky BB

I also got the new D link router.
I will post more details on Friday night.

Thank you to everyone on this forum...its taken more than 5 years but I am finally a digital cable customer

philce · 26-02-2010, 00:28

Roll on next Friday, my install is booked!

Did they guys turn up ontime? Ive seen loads of horror stories of engineers not arriving etc!! Ive taken time off work to get this done.

It's a cheek that BT charge to disconnect the crappy ADSL they provide!

You watch Montfort Exchange named in the next raft of FTTC upgrades!!

Quote:

Originally Posted by desi112

UPDATE---
my installation took place yesterday, VM sent two engineers to the property who completed the job sucessfully

. They had to lay a new cable to my house as the previous one was damaged.
I am now a happy VM Customer in Leicester. Cable broadband is sooo superior to ADSL, no more DLM, no more lost connections due to noise. My first speedtest gave me a result of 9.98 mb

whereas my ADSL gives

.
Due to having such a long line on Sky BB

I also got the new D link router.
I will post more details on Friday night.

Thank you to everyone on this forum...its taken more than 5 years but I am finally a digital cable customer

desi112 · 26-02-2010, 10:45

Well When I had VM at my place in Bham they came at 5:55pm (slot is 1-6).
In Leicester the slot was 1-6 but they rang me at 10am saying they wanted to come..which was fair enough I just wanted the job done.
Only problem I had was...I wanted the BT Master socket to be left alone so my ADSL would still function..however they ripped all my telephone wiring apart and put new sockets in upstairs and downstairs...So the only problem I have now is if I want to switch back to BT i'll need an engineer to come round

.
Not to sure about the adsl charge, i'm with SKY LLU, So I just rang them yesterday and asked them to cancel my broadband. My Bt Line is already in the process of being canceled.

I hope montfort does not get FTTC for a long time now lol...after making the change to VM, I am still pretty sure that a lot of the area does not know they can get VM cable services as no leaflets have been posted. I only found out due to this site

.

tvtimes · 26-02-2010, 12:48

Quote:

Originally Posted by philce

Roll on next Friday, my install is booked!

Did they guys turn up ontime? Ive seen loads of horror stories of engineers not arriving etc!! Ive taken time off work to get this done.

It's a cheek that BT charge to disconnect the crappy ADSL they provide!

You watch Montfort Exchange named in the next raft of FTTC upgrades!!

When i was installed last month he came to mine at 815

desi112 · 26-02-2010, 19:38

okay just had a good look at the install...They had to lay a new cable from the CAB to the property...and apparently I'm the only one connected on that cab. The guy was saying something like ' all the wires have been cut in the cab so everyone needs re-wiring in the street, your the only one who has cable on this cab' and also 'cus i'm in a good mood i'll lay a new cable normally Vm would charge you £300+ for this'

just done a speedtest at peak time and its 9.85 mb

Digital Fanatic · 26-02-2010, 20:48

Quote:

Originally Posted by desi112

okay just had a good look at the install...They had to lay a new cable from the CAB to the property...and apparently I'm the only one connected on that cab. The guy was saying something like ' all the wires have been cut in the cab so everyone needs re-wiring in the street, your the only one who has cable on this cab' and also 'cus i'm in a good mood i'll lay a new cable normally Vm would charge you £300+ for this'

just done a speedtest at peak time and its 9.85 mb

Glad you got it sorted desi112

philce · 26-02-2010, 23:34

Quote:

Originally Posted by desi112

okay just had a good look at the install...They had to lay a new cable from the CAB to the property...and apparently I'm the only one connected on that cab. The guy was saying something like ' all the wires have been cut in the cab so everyone needs re-wiring in the street, your the only one who has cable on this cab' and also 'cus i'm in a good mood i'll lay a new cable normally Vm would charge you £300+ for this'

just done a speedtest at peak time and its 9.85 mb

If they try to charge me £300 they can pack up and go home!

So if I am in a house that has never had cable will they try to charge? I think not!

Most of the cables round here must be nearly 20 years old! Thats probably why it has all been cut off in the cabs.

Digital Fanatic · 27-02-2010, 01:26

Quote:

Originally Posted by philce

If they try to charge me £300 they can pack up and go home!

So if I am in a house that has never had cable will they try to charge? I think not!

Most of the cables round here must be nearly 20 years old! Thats probably why it has all been cut off in the cabs.

I seriously doubt they would charge that TBH.