Moved house, can't get Virgin, but they won't let me terminate contact

[nffc]

Originally Posted by BenMcr

Cancelling a D/D and then not making any other payments in certainly a breach (which is what was being suggested)

Yes.

Originally Posted by coastered

Then thats what should have been said

If you read the post I was quoting, and replying to, you'll see why it's implicit.

Originally Posted by LostintheNW

Another example of how this company thinks and believes its above the law, cancel any DD you have with them and let them take you to court

That doesn't look like cancelling a DD and paying through CC or cheque, that purely and simply is not paying for services whilst under a contractual obligation to do so, which IS a breach.

A certain degree of assumption is required when making any point which is down to the intelligence of the reader to work out. If the reader isn't intelligent enough to then why should one adjust to the lowest level? Or caveman speak?

[coastered]

Originally Posted by nffc

If the reader isn't intelligent enough to then why should one adjust to the lowest level? Or caveman speak?

Speak for yourself

[nffc]

Originally Posted by coastered

Speak for yourself

What wonderful debating skills. I'm awestruck.

[BenMcr]

To be honest it doesn't really matter what other companies may or may not do.

Virgin contracts are for a supply of services at a specified address, with no guarantee of any forward transfer. It doesn't matter where you move, if you end the contract within the minimum term, Virgin charge an early disconnection fee.

If, and only if, Virgin then supply you with services at the address you move to, under a new minimum term contract, will the fee from your previous agreement be waived

[coastered]

Originally Posted by nffc

What wonderful debating skills. I'm awestruck.

Well, you do support forest, so I had to account for that. But still, thanks!

[Haggis23]

Originally Posted by grow

Apologies if this is the wrong forum to post in, I really didn't know where else to turn.

I've just moved house and the new place is a non cable area. So Virgin can't supply me with Internet or Cable TV.

My problem is that they won't let me leave my contract and want me to pay for a service I simply can not get from them.

My only choice is to get freeview and the internet from another supplier via the phone line but I can't afford to pay for something from Virgin I can't get.

How on earth can I leave them and terminate my contract due to them not being able to supply me with any service.

HELP PLEASE!!!!!!!

Hi!

Im not sure if this has been touched on yet...but as with all VM contracts...If you move to a non-cabled area and take beyond cable service any early disconnection fees will be waivered, but they will be charged initially.

I understand where you're coming from on this one, but they do put it in the T&C's about these charges so taking beyond cable may be your only option if you want the EDF's refunded

[nffc]

Originally Posted by coastered

Well, you do support forest, so I had to account for that. But still, thanks!

What relevance does that have? Ken Clarke supports Forest and he successfully ran the economy for years before the red crew ruined it.

[Jefferson T]

Just out of interest, as I'm leaving my (not quite ex) can I transfer my virgin account to her and thus not pay the disconnection fee?

[BenMcr]

Yes, as long as they have been in the property over 6 months. There would be a £20 transfer fee, and they would start a new 12 month contract

[Jefferson T]

That's great news

Cheers.

[Jefferson T]

Another question if you don't mind

If I transfer to the virgin adsl service do I get to keep my @ntlworld email address or do I have to have a new one?

[BenMcr]

A new one unfortunately at the moment

[Jefferson T]

Cheers I shall begin moving all my emails elsewhere then