Breaking Contract - Page 3

Chicken · 19-04-2008, 21:30

Quote:

Originally Posted by jcardiff

I just tried using this as a reason to break my contract and have been told it's not a good enough reason to leave

I've been trying to get away from virgin for a a while as they conned me into a new contract with a pretty poor retentions deal but they never told me this would mean I had a new contract or that it would tie me in for another year.

If they didn't tell you at the time then you are NOT tied in. Simply state that it was never mentioned you would be accepting a new contract and as such you are under no obligation to stay.

VM will do anything to try and keep a customer, even to the extent of lieing that your under a contract or the price rise isn't a reason to leave. You have to stick to your guns and be persistent if you intend to cancel.

arcamalpha2004 · 19-04-2008, 21:34

Quote:

Originally Posted by jcardiff

called again this morning and despite quoting their own terms and conditions was told again I couldn't break my contract, they said they could disconnect me but they would continue billing me for the duration of my contract

Do as Ben has suggested, imo they are wrong.
If complaining does not sort the issue there is an independent service that will take up your problem with no cost to yourself.
All you should have to do is inform them in writing that due to the increase in prices on your particular service you wish to give 30 days notice as per terms and conditions, send it recorded delivery, make sure you date the letter and say you are giving 30 days notice from that date.
They should then act on that.
Good luck.

jcardiff · 19-04-2008, 23:13

cheers guys, will give those suggestions a go

brido bhoy · 21-04-2008, 13:06

Would I be able to cancel the TV but keep my broadband and telephone line?

BenMcr · 21-04-2008, 14:10

Nope. If you cancel under the price rise clause it would be a full cancel.

You might be able to renegotiate services but you would then be tied into a new 12 month contract

darthlinux · 21-04-2008, 14:16

Quote:

Originally Posted by BenMcr

Nope. If you cancel under the price rise clause it would be a full cancel.

You might be able to renegotiate services but you would then be tied into a new 12 month contract

Completey correct as I do relations was sent a email advised this and you have to cnacel due to price increase and has to be the whole service

Gary L · 21-04-2008, 14:20

Quote:

Originally Posted by darthlinux

Completey correct as I do relations was sent a email advised this and you have to cnacel due to price increase and has to be the whole service

So if you were sent an email about being able to cnacel because of the price rises, then that one who's saying that cnacelling because of that reason is not good enough didn't read their email?

treeman · 21-04-2008, 15:17

so if i am on the free m tv + m phone and the l broadband services + v+ tv i think my only price increase will be the change in call costs, is this enough for me to cancel also?

or would i have upgrade my tv pack, now before the increase takes place,to the xl which has the £2.50 increase in order to cancel?

thanks for any help,

treeman

Gary L · 21-04-2008, 15:29

If you upgrade then you have accepted the price it's at. you can't have it both ways

brido bhoy · 21-04-2008, 21:52

Hopefully VM would be sensible enough to see that getting £20 or so quid a month is beter than nothing

---------- Post added at 21:52 ---------- Previous post was at 20:13 ----------

Quote:

Originally Posted by BenMcr

Nope. If you cancel under the price rise clause it would be a full cancel.

You might be able to renegotiate services but you would then be tied into a new 12 month contract

Ive just checked the Terms & Conditions and it says you can only cancel the affected service, so I should be able to drop tv as only that has gone up in price

Gary L · 21-04-2008, 21:59

Quote:

Originally Posted by brido bhoy

Ive just checked the Terms & Conditions and it says you can only cancel the affected service, so I should be able to drop tv as only that has gone up in price

If you had them all as a package, won't it work out that you'll pay more?

brido bhoy · 21-04-2008, 22:07

Quote:

Originally Posted by Gary L

If you had them all as a package, won't it work out that you'll pay more?

No, will save myself about £25 a month dropping my xl tv and V+

BenMcr · 21-04-2008, 23:41

Quote:

Originally Posted by treeman

so if i am on the free m tv + m phone and the l broadband services + v+ tv i think my only price increase will be the change in call costs, is this enough for me to cancel also?

or would i have upgrade my tv pack, now before the increase takes place,to the xl which has the £2.50 increase in order to cancel?

thanks for any help,

treeman

You might be able to use the phone charges increase to cancel just the phone, but I'm not 100% sure.

You couldn't increase to XL tv and then cancel as you would be made aware of the post 1st June change in price when you added it, therefore the price change clause wouldn't apply

Quote:

Originally Posted by brido bhoy

Ive just checked the Terms & Conditions and it says you can only cancel the affected service, so I should be able to drop tv as only that has gone up in price

But the main price change is the all services bundles (ie. 2 for £20 or 3 for £30 etc). So to cancel under the clause you would have to remove all services.

You couldn't use the TV XL increase to cancel the whole TV service, as 'cancelling the affected service' would just downgrade you to TV L