04-03-2008, 21:47
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#1
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Grohl's Disciple
Join Date: Aug 2007
Posts: 34
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Confused
Last month I got an email from VM saying I was being upgraded from 4mb to 10mb for free.It now says that the change is complete,yet I'm still only getting speeds of 4mb.Anyone know how to resolve this or do I have to ring customer support?
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04-03-2008, 21:49
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#2
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Don't fear the reaper...
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,426
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Re: Confused
Quote:
Originally Posted by HoofHearted
Last month I got an email from VM saying I was being upgraded from 4mb to 10mb for free.It now says that the change is complete,yet I'm still only getting speeds of 4mb.Anyone know how to resolve this or do I have to ring customer support?
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Try turning off your modem for 10 - 15 minutes, then turning it back on. It should then donwload the configuration file.
Hope it works matey 
__________________
Intel C2D E8400@4Ghz (52c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
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04-03-2008, 21:50
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#3
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Grohl's Disciple
Join Date: Aug 2007
Posts: 34
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Re: Confused
I turn it off every night and the power it back up in the morning and it's still the same speed.
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04-03-2008, 21:50
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#4
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Don't fear the reaper...
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,426
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Re: Confused
I meant unplug it, sorry. Take the power lead out of the back.
The switch on the top is just "Standby" mode if that's what you mean.
__________________
Intel C2D E8400@4Ghz (52c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
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04-03-2008, 21:52
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#5
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Grohl's Disciple
Join Date: Aug 2007
Posts: 34
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Re: Confused
Mine is a cable modem and then through Linky's for wifi.Which lead to I unplug?
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04-03-2008, 21:55
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#6
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Don't fear the reaper...
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,426
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Re: Confused
Quote:
Originally Posted by HoofHearted
Mine is a cable modem and then through Linky's for wifi.Which lead to I unplug?
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Unplug the Linksys, then the cable modem.
Leave for 10 mins or so, then plug in the cable modem, and wait for the lights to settle. Then plug the Linksys back in
__________________
Intel C2D E8400@4Ghz (52c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
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04-03-2008, 22:16
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#7
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Grohl's Disciple
Join Date: Aug 2007
Posts: 34
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Re: Confused
Still the same speed after following your instructions.
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04-03-2008, 22:31
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#8
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Don't fear the reaper...
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,426
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Re: Confused
Quote:
Originally Posted by HoofHearted
Still the same speed after following your instructions.
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Give them a few more days, check the status page... Who knows, maybe you're connected to a different nearby area.
Actually, you could click the "Connection" link at the top of every page to see what you're connected to, post the results here, edit out the cust1256 bit though
__________________
Intel C2D E8400@4Ghz (52c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
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04-03-2008, 22:33
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#9
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Grohl's Disciple
Join Date: Aug 2007
Posts: 34
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Re: Confused
I have no idea where the connection link is mate?
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04-03-2008, 22:43
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#10
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Don't fear the reaper...
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,426
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Re: Confused
Quote:
Originally Posted by HoofHearted
I have no idea where the connection link is mate?
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At the top of this page, in one of the blue bars.
Easy way to find it is press Ctrl + F, then search for "connection". It will highlight it for you
__________________
Intel C2D E8400@4Ghz (52c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
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04-03-2008, 22:46
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#11
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Grohl's Disciple
Join Date: Aug 2007
Posts: 34
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Re: Confused
cpc2-warw8-0-0-.cable.ntl.com
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04-03-2008, 22:50
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#12
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Don't fear the reaper...
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,426
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Re: Confused
Now, the "War" part, it tells you the start of the area you are connected too, which in this case, courld be warwickshire or something. Does that sound right?
__________________
Intel C2D E8400@4Ghz (52c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
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04-03-2008, 22:52
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#13
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Grohl's Disciple
Join Date: Aug 2007
Posts: 34
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Re: Confused
Yeah Warwickshire is spot on.
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04-03-2008, 22:55
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#14
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Gametag: Random Hom3r
Join Date: Mar 2004
Location: A secret Moonbase (shh don't tell anybody)
Age: 39
Services: VIP Package. VM Phone, 1 V+,1 PACE & 1 Samsug STB, NTL:250 20Mb connection
Posts: 4,560
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Re: Confused
In the first post you said "being upgraded" it is possible that it has not happened.
Check the email to see if it gives a time scale.
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04-03-2008, 22:57
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#15
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Grohl's Disciple
Join Date: Aug 2007
Posts: 34
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Re: Confused
Did that.It says the upgrade in my area is now complete.Maybe I've just got to wait for it to kick in.
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