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About 10:50 I lost all services, ie. phone, TV, broadband. As usual Customer Service in India (!) told me there are no area faults .. that's what they said last autumn when large numbers of customers lost service for many hours.
It can take a while for a total area fault to be listed to the 1st line support.
If your service doesn't recover after a couple of hours then I'd be calling faults asking for an engineer. That engineer can always be cancelled if something network wise later gets found and sorted. But if it's just you, unless you get the fault procedure started you'll just be further back in the queue.
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The NTHWgaming PC & XBox Clan! ~ Call of Duty Gameservers and More!
The status info stuff is put on websites and stuff manually. Yes there will be network fault monitoring, but that only goes back to local network engineers. If there is a significant local network issue, there is probably someone being dragged away from his Sunday Lunch.
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The NTHWgaming PC & XBox Clan! ~ Call of Duty Gameservers and More!
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