Stupid Stupid Virgin Media...
21-02-2008, 14:21
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#1
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cf.mega poster
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Stupid Stupid Virgin Media...
http://www.guardian.co.uk/technology...nmedia.privacy
Calling people up and asking for their names, addresses and passwords indeed.
Someone actually thought doing this was a GOOD idea? Anyone ever seen Fonejacker!?
So, to start off 2008 with a bang, VM are gonna call people up and ask for personal stuff like those people do in Nigeria, to "deposit monies in your bank account" etc etc.
What a joke...
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21-02-2008, 14:23
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#2
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Killed You
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Re: Stupid Stupid Virgin Media...
Quote:
Originally Posted by grabbi
http://www.guardian.co.uk/technology...nmedia.privacy
Calling people up and asking for their names, addresses and passwords indeed.
Someone actually thought doing this was a GOOD idea? Anyone ever seen Fonejacker!?
So, to start off 2008 with a bang, VM are gonna call people up and ask for personal stuff like those people do in Nigeria, to "deposit monies in your bank account" etc etc.
What a joke...
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lol
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21-02-2008, 14:48
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#3
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Inactive
Join Date: Jan 2007
Location: Swansea
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Re: Stupid Stupid Virgin Media...
Hmm...I've never heard of this, I'm on an outbound team for the Faults center - I call customers back when they've reported missing channels - the only time we ask for any personal information is if we need to discuss an issue on the customer's account.
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21-02-2008, 14:52
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#4
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Guest
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Re: Stupid Stupid Virgin Media...
So, what would VM do if you refused to hand over your personal information over the phone? Cut you off?
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21-02-2008, 14:56
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#5
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Permanently Banned
Join Date: Dec 2004
Age: 36
Posts: 978
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Re: Stupid Stupid Virgin Media...
Smells of scam to me and if they did call me, I would ask for their name, department, location and managers name, before putting the phone down on them and doing some further checks. I wouldn't dream of giving out information like that.
As the article said, they should know this information already. So what's the point in calling you up? This isn't in line with the DPA at all.
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21-02-2008, 15:00
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#6
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Inactive
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Re: Stupid Stupid Virgin Media...
I really wouldn't think so. To be honest, unless it's a valid call back that you've expected from Virgin Media, then don't answer the questions.
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21-02-2008, 15:26
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#7
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cf.mega poster
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Re: Stupid Stupid Virgin Media...
Just one more of the dull processes that are blammed on the data protection act. What they should do if they do infact need to verify the customers details, ie to check that they have the correct ones, is explain this to the customer and ask the customer to call in. It is a free number after all
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21-02-2008, 15:31
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#8
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Inactive
Join Date: May 2007
Posts: 227
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Re: Stupid Stupid Virgin Media...
Quote:
Originally Posted by grabbi
http://www.guardian.co.uk/technology...nmedia.privacy
Calling people up and asking for their names, addresses and passwords indeed.
Someone actually thought doing this was a GOOD idea? Anyone ever seen Fonejacker!?
So, to start off 2008 with a bang, VM are gonna call people up and ask for personal stuff like those people do in Nigeria, to "deposit monies in your bank account" etc etc.
What a joke...
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Nothing new here. About a year ago I had a problem with my emails vanishing before being delivered. Rang up tech support, who promptly asked me for my username and password. I refused, and they then refused to continue the call.
I complained in writing, never got a response.
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21-02-2008, 15:35
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#9
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Re: Stupid Stupid Virgin Media...
Quote:
Originally Posted by Magilla
Nothing new here. About a year ago I had a problem with my emails vanishing before being delivered. Rang up tech support, who promptly asked me for my username and password. I refused, and they then refused to continue the call.
I complained in writing, never got a response.
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Are you ex-telewest or ex-ntl? If its ex-ntl it wouldnt really matter if you gave them your email adress and password.
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21-02-2008, 16:33
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#10
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cf.addict
Join Date: Oct 2006
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Re: Stupid Stupid Virgin Media...
Ive been asked by telewest (virgin) on more than one occasion for my password. Have been asked the same by Sky in the past. On those occasions its only when I havve actually rung them.
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21-02-2008, 18:29
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#11
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Permanently Banned
Join Date: Feb 2007
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Re: Stupid Stupid Virgin Media...
Quote:
Originally Posted by grabbi
http://www.guardian.co.uk/technology...nmedia.privacy
Calling people up and asking for their names, addresses and passwords indeed.
Someone actually thought doing this was a GOOD idea? Anyone ever seen Fonejacker!?
So, to start off 2008 with a bang, VM are gonna call people up and ask for personal stuff like those people do in Nigeria, to "deposit monies in your bank account" etc etc.
What a joke...
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cant see it happening from vm, someone is trying to wipe your eye if your daft enough to fall for it.
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21-02-2008, 21:18
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#12
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Cable Forum Team
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Re: Stupid Stupid Virgin Media...
I read this in the paper itself today. Was going to start a thread myself. [I have just newsified it though]
Utterly stupid thing to do, IMO.
If you call *them*, then fair enough. You have to prove your identity, as otherwise how do they know who you say you are?
But if they cold-call you?! No way! They should not be asking for this.
I would never give out a password or other sensitive info to a company which had cold-called me. It's simply not safe. How do you know they are who they say they are?
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21-02-2008, 21:19
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#13
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cf.addict
Join Date: Oct 2005
Posts: 370
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Re: Stupid Stupid Virgin Media...
Did i read a short while back that virgin lost a lot of customers details? maybe thats whats caused these calls to be made.
Even so i certainly would give them information over the phone, it flies in the face of everything were always being told.
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21-02-2008, 21:26
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#14
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Drunken Fool
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Re: Stupid Stupid Virgin Media...
One word.
Muppets.
Edit, OK maybe a few more, I'm really struggling to believe this is true, has anybody here actually had one of these calls?
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21-02-2008, 23:37
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#15
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cf.member
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Re: Stupid Stupid Virgin Media...
Quote:
Originally Posted by daveetwo
Did i read a short while back that virgin lost a lot of customers details? maybe thats whats caused these calls to be made.
Even so i certainly would give them information over the phone, it flies in the face of everything were always being told.
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Maybe you are thinking of prime ministers social security departments.
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