Virgins paper and billboard ads

It is fact and its been company policy for at least a year. I can't rember the info off the top of my head but its basically x number of faults over 3 months, fault not fixed within 28 day and another one along the same lines. If you ring up, ask them to check and confirm its in the process directory under EDF Charges along with other times they would waive the charge..

[jailhouse]

Originally Posted by Akia

It is fact and its been company policy for at least a year. I can't rember the info off the top of my head but its basically x number of faults over 3 months, fault not fixed within 28 day and another one along the same lines. If you ring up, ask them to check and confirm its in the process directory under EDF Charges along with other times they would waive the charge..

Akia, thanks for the reply, most helpful.

The big problem seems to be that VM never seem to be able "to find a fault".
TV freezing, poor picture, broken sound, V Box playing back poorly, internet slow, never a problem found. Yet reading on here, from clients and staff of VM, they have discussed these problems openly, but if you call up and ask about UBR for ABC area, you always get the same reply "there is no problem with over loading" etc.


Take the current measure of STM, accordingly this does not kick in until 4pm through to 9pm, and only when a user on X ,Y or Z band reaches a ceretain limit.

Vm "are" applying STM across the board, irrelevant of whether you have had any activity on the net at all (but if you call up they deny it). It is the "apparent" lies that are being told which have finally forced me to quit all my services.

jh

[MikeyB]

Talkin of billboard ads I noticed one just down the road from where I work the other morning, don't remember all of it but at the bottom mentioned their fibre optic network.

All good and well, but the area it's in is not cabled at all, never had been!

[matt_2k34]

Originally Posted by MikeyB

Talkin of billboard ads I noticed one just down the road from where I work the other morning, don't remember all of it but at the bottom mentioned their fibre optic network.

All good and well, but the area it's in is not cabled at all, never had been!

Same, the nearest cabled area is around 8 miles away.

Yet theres 3 VM billboards quoting the 'fibre broadband' ...

people grumbling over 3 - 4 mbit is pants, your still better off than us folk stuck on BT/LLU lines (especially over ping times )