Prices

[KenK]

Is there a list of Virgin Media standard prices, on VM's web-site or elsewhere?

The last printed list I have is from ntl:/Telewest, refers to prices from 1st Feb 2007 and only lists the changes.

I'm particularly looking at broadband prices. I have Broadband Size: L (4Mb/s), and the small print in these two places on the web-site

http://allyours.virginmedia.com/html...l_size_xl.html
http://allyours.virginmedia.com/webs...ervice.do?id=2

says

"Standard monthly prices (currently up to 2Mb is £9, up to 4 Mb is £16, up to 20Mb is £28) apply thereafter when taken with Virgin Phone."

I'm being charged more than that - £25. I want to find out if this is right.

I do have Virgin Phone, and also TV Size: XL.

[nicke261192]

Those Are The Standered Prices For New Customers

[Dire]

Originally Posted by nicke261192

Those Are The Standered Prices For New Customers

You must work for the Advertising Standards Authority. Unlimited does not mean unlimited as standard does not mean standard?

[lostandconfused]

£25 is the standard, stand-alone price. Do you get a credit on your bill?

As if you were on a package, it would itemise everything full price, and then apply a credit.

Originally Posted by KenK

"Standard monthly prices (currently up to 2Mb is £9, up to 4 Mb is £16, up to 20Mb is £28) apply thereafter when taken with Virgin Phone."

The important part of your quote has now been enboldened and underlined. The prices are confusingly quoted and ONLY apply when you take the 2 for £20 deal, including phone.

Your bill will ALWAYS show the full, list price for a service - in your case, £25 for BB L 4 Mb.

If I read you correctly, you have Phone M?, BB L and TV XL.

The current deal price for this would be based on 3 for £30 and cost £46 per month and be billed as :

Phone M £11
BB L £25
TV XL £20.50
Discount -£10.50
Total £46

To explain a different way:

In 3 for £30, you get Phone M, BB M and TV L. To upgrade to TV XL and BB L, you pay extra the difference in price between the base service and the level you want.

BB M to L (25 -18 = 7)
TV L to XL (20.50 - 11.50 = 9)

So, price for Phone M, BB L and TV XL is 30 + 7 + 9 = 46.

Hope this helps.

[Cammy]

Phone them, a lot of people have and end up getting their bill knocked down.

[Dire]

Originally Posted by Ernie_C

The important part of your quote has now been enboldened and underlined. The prices are confusingly quoted and ONLY apply when you take the 2 for £20 deal, including phone.

Your bill will ALWAYS show the full, list price for a service - in your case, £25 for BB L 4 Mb.

If I read you correctly, you have Phone M?, BB L and TV XL.

The current deal price for this would be based on 3 for £30 and cost £46 per month and be billed as :

Phone M £11
BB L £25
TV XL £20.50
Discount -£10.50
Total £46

To explain a different way:

In 3 for £30, you get Phone M, BB M and TV L. To upgrade to TV XL and BB L, you pay extra the difference in price between the base service and the level you want.

BB M to L (25 -18 = 7)
TV L to XL (20.50 - 11.50 = 9)

So, price for Phone M, BB L and TV XL is 30 + 7 + 9 = 46.

Hope this helps.

Not in the least! Where on the VM site does it state that the standard price of BB L is £25, or indeed the standard price of M & XL?

[KenK]

Thanks for the replies, everyone.

Originally Posted by nicke261192

Those Are The Standered Prices For New Customers

Ah, the old "soak the people who have kept us in business all these years" approach!

Originally Posted by lostandconfused

£25 is the standard, stand-alone price. Do you get a credit on your bill? As if you were on a package...

Nope. I've been a customer for years, I'm not on a package.

Originally Posted by Ernie_C

...The prices are confusingly quoted and ONLY apply when you take the 2 for £20 deal, including phone.

The current deal price for this would be based on 3 for £30 and cost £46 per month and be billed as :

Phone M £11
BB L £25
TV XL £20.50
Discount -£10.50
Total £46
...
Hope this helps.

Helps explain it. I feel a phone call coming on...

Originally Posted by Dire

Not in the least! Where on the VM site does it state that the standard price of BB L is £25, or indeed the standard price of M & XL?

A very good question, and the one I think I started with!

Edit: found it. from the home page, click Already with us, take the Upgrade Cable link, and give it a postcode. Lo and behold, Broadband Size L is £25. But, if you click the 'more information' link there, it says it's £11.50 !!

[boymartin1934]

I agree with you KenK.We used to have a Price List sent to us by Telewest, did we not?
Now with VM I get so confused,and despair of alteration.That is exactly what they want of course!

God its simple if you want a better deal ring them there some great exsiting customer deal GRAND TRIPLE & ULTIMATE TRIPLE & XL PLUS & VIP