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I have just returned to cable after 18 months and the customer support has improved 100x
When I left (right after telewest become NTL) the customer support was terrible and I often waited for 20mins+ trying to resolve issues.
I can say now that I have not had to wait longer than 5 mins to talk to a human. I am really impressed so far. Not that I want to have to phone CS but hopefully all will be well from now on.
I have had problems with the service for the first week which was infuriating as it left us with no phone but it is fixed now and I have had a refund for all services. It is hard to stay mad when the CS is so helpful :]
I just hope that VM keep it up and that I have a trouble free remaining time with VM.
I have just returned to cable after 18 months and the customer support has improved 100x
When I left (right after telewest become NTL) the customer support was terrible and I often waited for 20mins+ trying to resolve issues.
I can say now that I have not had to wait longer than 5 mins to talk to a human. I am really impressed so far. Not that I want to have to phone CS but hopefully all will be well from now on.
I have had problems with the service for the first week which was infuriating as it left us with no phone but it is fixed now and I have had a refund for all services. It is hard to stay mad when the CS is so helpful :]
I just hope that VM keep it up and that I have a trouble free remaining time with VM.
Pleased your all sorted out, welcome back to the cabled world
Any change is usually slow and gradual, so its hard to compare what it was like just a short time ago -18 months. As you get used to the changes as they happen
The best way to compare is, as the op has, to leave the provider and to come back later
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