Staff Discount - Good or Bad.

otguk · 15-09-2007, 17:36

Why the post.

Having read "What's your deal" and seen what some of the staff get as a deal, which is grate for them.

I didn't see one post saying "Look there a customer and should be paying full price."

If it was some johndoe saying they had such a good deal from retentions they would get a slagging of and told to pay the going price, right or wrong? Dont make me have to search this site and post everytime someone has said people getting deals from retentions is wrong, that's why VM are in so much trouble!

So what's the difference, why does one deal work and the other does not?

VM should get some balls and make use all pay the same price.

Bet you that RB even gets it for free

Because that's how it works does not mean its right? Right?

TUC would still run the work place if that was the case.

lostandconfused · 15-09-2007, 17:39

RB doesnt have cable apparently.

The reason they get it so cheap is because it is a perk of the job. Eg some people get a company car, etc etc. Im sure you get something free or discounted where you work.

Also i know its the only thing thats keeping some people working there

Chris W · 15-09-2007, 17:42

It is a perk- exactly the same as i get free food and discounts on products where i work...

lostandconfused · 15-09-2007, 17:44

oh and another thing, its not all its cracke up to be, they manage to cock up staff accounts just as much as customer accounts!

Sirius · 15-09-2007, 18:59

If its a perk that VM staff get from work then it will be taxed as such as well.

I think its 25% of the total cost of the perk per year ??? might be wrong.

And if VM are as bad an employer as i have heard then they need to be giving out every perk they can to keep the staff there

15-09-2007, 19:22

Its not just the staff package that we get from Virgin Media, We also get a Tribe Card for discounts across the full Vigin Group (Check out http://www.virgin.com/tribe/ to have a peek.)

The perks arn't taxable because we pay for them just a lot lower. It used to be free but then was taxable.

And the reason companys gives perks is to attract the staff. If you've been offered a job from two companies that are similar and also pay the same. Your going to go with the one the offers the best overall package like health insurance and other perks.

---------- Post added at 20:22 ---------- Previous post was at 20:19 ----------

Quote:

Originally Posted by lostandconfused

oh and another thing, its not all its cracke up to be, they manage to cock up staff accounts just as much as customer accounts!

Don't mention Staff accounts to me. Every time they've had to make a change on my account have they messed it up and we don't have the benifit of calling and maybe getting someone in the UK that knows what they are doing. ALL staff accounts are delt with in india.....

monkey2468 · 15-09-2007, 19:24

Quote:

Originally Posted by lostandconfused

oh and another thing, its not all its cracke up to be, they manage to cock up staff accounts just as much as customer accounts!

Indeed, as have posted before about it.

---------- Post added at 20:24 ---------- Previous post was at 20:22 ----------

Quote:

Originally Posted by Akia

snip

ALL staff accounts are delt with in india.....

...since about 3-4 weeks ago.

IronMaiden · 15-09-2007, 19:34

Quote:

Originally Posted by Akia

Its not just the staff package that we get from Virgin Media, We also get a Tribe Card for discounts across the full Vigin Group (Check out http://www.virgin.com/tribe/ to have a peek.)

The perks arn't taxable because we pay for them just a lot lower. It used to be free but then was taxable.

And the reason companys gives perks is to attract the staff. If you've been offered a job from two companies that are similar and also pay the same. Your going to go with the one the offers the best overall package like health insurance and other perks.

---------- Post added at 20:22 ---------- Previous post was at 20:19 ----------

Don't mention Staff accounts to me. Every time they've had to make a change on my account have they messed it up and we don't have the benifit of calling and maybe getting someone in the UK that knows what they are doing. ALL staff accounts are delt with in india.....

I got a UK centre the only time I've had to deal with Staff Accounts

.

cybernetic_tiger · 15-09-2007, 19:47

otguk, one point you may have neglected to think about is the number of assiciates who require the internet and tu24 phone account to actually work from home when it is required (i.e. for on-call fault/staff/customer management point of view).

Just thought you might like to know it's not always a perk if it allows you to work from home!!

15-09-2007, 20:45

Also if the staff have the services at home they will have a better understanding of how they work etc then just playing about with them in a training room for half an hour. Something which the staff in india can't do unfortunatly.

Many times a customer will ask me a question like how do you access the VOD service etc and I can answer them stright away from memory instead of having to look it up because I use the service day in day out,

evilmonkey · 16-09-2007, 16:45

the idea is that staff cant properly support a system that they dont know inside and out so the reason for giving products rather than a monetary benefit is that every staff member has access to the product they are required to support (unless of course they live outside a cabled area). And staff accounts used to be great but they moved it to india so now takes 20 minutes to explain that you want one phone line disconnecting only to have them do both anyway.

Remember all benefits are more beneficial for the company as they get tax breaks and even more so as one benefit is free private health care!

17-09-2007, 09:32

Quote:

Originally Posted by Akia

Its not just the staff package that we get from Virgin Media, We also get a Tribe Card for discounts across the full Vigin Group (Check out http://www.virgin.com/tribe/ to have a peek.)

The perks arn't taxable because we pay for them just a lot lower. It used to be free but then was taxable.

And the reason companys gives perks is to attract the staff. If you've been offered a job from two companies that are similar and also pay the same. Your going to go with the one the offers the best overall package like health insurance and other perks.

---------- Post added at 20:22 ---------- Previous post was at 20:19 ----------

Don't mention Staff accounts to me. Every time they've had to make a change on my account have they messed it up and we don't have the benifit of calling and maybe getting someone in the UK that knows what they are doing. ALL staff accounts are delt with in india.....

not true for ex telewest staff we have people who are staff accounts thats why my account is GREAT never been wrong 2v+ 20mb bb xl tv and xl phone all for Ãƒâ€šÃ‚Â£19.50 must admit I would hate to pay the normal prices

mcles · 17-09-2007, 10:33

OK - I know I'm a newbie and maybe reading the OP wrong - is there a problem or do you disagree with staff getting a cheaper deal?

lostandconfused · 17-09-2007, 11:43

Quote:

Originally Posted by darthlinux

not true for ex telewest staff we have people who are staff accounts thats why my account is GREAT never been wrong 2v+ 20mb bb xl tv and xl phone all for Ãƒâ€šÃ‚Â£19.50 must admit I would hate to pay the normal prices

ive just had another v+ installed and i pay more than that! im so getting onto retentions later

mcles · 18-09-2007, 09:34

I only found out a couple of weeks ago that staff pay full price for an additional set top box, whereas 'normal' customers pay (or should only pay) Ãƒâ€šÃ‚Â£9.50 per month (staff get chrged Ãƒâ€šÃ‚Â£15!!).