are you seeking help

[on in an hour!]

hi,if your seeking help with your set top box or modem heres just a few things to list on your thread/post to cut down on all of the unecessary exchanges before you actually get to the bottom/resolution of your problems:
1.are you ex ntl or ex telewest (if your not sure just say where you live,people will then know whether youre ntl or telewest)
2.make sure you have the make/model of your set top
similarly make/model of your modem
3.if its a broadband issue are you using a router,if so which make/model
4.make/model of tv if its a picture issue (there are known conflicts with certain set tops connected to certain tv's)
5.your postcode may help as it may just be an instance in your area that other people in your area are suffering from and not necessarily a national issue.
6. if any other people can think of anything to add pls feel free.
the reason i have started this thread is that i see so many people starting a thread for help only for it to take umpteen posts before the real problem surfaces,i feel if people are aware of the info the 'helpers' need before they post it will save them (and us) a lot of time and effort.

[joglynne]

@ on in an hour!

I agree that it's very frustrating trying to get the information needed to help some of the members who have problems. It seems to be an on going problem. There are stickies on most of the forums laying out some of the details members could give to help us help them. Your list is more comprehensive than the existing ones and could possible be added to them.

The main hurdle seems to be getting the members with problems to read the guidelines before posting.

Jo.

[Toto]

Nice post, but it has already been covered.

http://www.cableforum.co.uk/board/12...ble-forum.html

Come on folks, the search tool is our friend, it won't bite.

[joglynne]

Originally Posted by Toto

Nice post, but it has already been covered.

http://www.cableforum.co.uk/board/12...ble-forum.html

Come on folks, the search tool is our friend, it won't bite.

Had you read my post you would have noticed that I have already given the link you quote. Had you read the link you would have noticed that it does not mention all the points that on in an hour! has listed.

There is a problem at times with members not giving enough information on in an hour! is trying to be helpful and constructive.

Come on 'folks' read the whole thread before posting.

Jo.

[David F]

lmao

[Toto]

I didn't see your post to be honest, I was responding at the time you had written it I think, had I though, I wouldn't have waisted my time on this. Sorry.