free month only if you sign a new 12 month contract.
19-03-2007, 10:22
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#1
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Permanently Banned
Join Date: Jan 2007
Age: 61
Posts: 610
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free month only if you sign a new 12 month contract.
<quote>
I phoned up my ISP a while ago to cancel my then unusable broadband as
technical support were going around in circles. Retentions managed to
convince me to give technical support another go and said they would call
me back.
They called me back, were a bit more helpful. They said they were willing
to give me a month free because of the trouble I was having, but I would
have to enter into a new 12 month contract.
Crafty way of retaining a customer, try to lock into a 12 month contract
so it doesn't matter that if the broadband can't be fixed because they
can't leave anyway. Bit of an insult really.
</quote>
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19-03-2007, 15:17
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#2
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cf.geek
Join Date: Feb 2007
Location: Slough
Services: FreeView
FreeSat
SKY+ (6 Mix)
BT Phone (comming soon)
V+
XL - TV
XL - PHONE
XL - BB
SKY-MOV
Posts: 701
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Re: free month only if you sign a new 12 month contract.
Im pretty sure they wont be able to hold you to a contrat if they are not deliving the service.
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19-03-2007, 16:06
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#3
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VM Employee
Join Date: Jan 2007
Location: Swansea
Services: BT internet, TalkTalk telephone, Sky HD.
Posts: 277
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Re: free month only if you sign a new 12 month contract.
They do, its the same as crappy BT. My mum didn't understand what they were telling her at the time and said yes...so unfortunately I'm stuck with BT with a stupid verbal contract until December 
__________________
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19-03-2007, 18:11
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#4
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cf.geek
Join Date: Jun 2003
Location: Sunny Scunny, North Lincolnshire
Posts: 764
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Re: free month only if you sign a new 12 month contract.
Shouldn't this thread be under Other ISPs as it doesn't appear to be about Virgin Media?
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19-03-2007, 18:40
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#5
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Gametag: Random Hom3r
Join Date: Mar 2004
Location: A secret Moonbase (shh don't tell anybody)
Age: 39
Services: VIP Package. VM Phone, 1 V+,1 PACE & 1 Samsug STB, NTL:250 20Mb connection
Posts: 4,730
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Re: free month only if you sign a new 12 month contract.
Quote:
Originally Posted by Kellargh
I'm stuck with BT with a stupid verbal contract until December |
If you have nothing on paper then as the saying goes "a verbal contract isn't worth the paper its printed on"
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A member of the 5 GOLD pip club
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19-03-2007, 21:41
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#6
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Guest
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Re: free month only if you sign a new 12 month contract.
apart from if the calls are recorded
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19-03-2007, 21:43
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#7
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 17,477
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Re: free month only if you sign a new 12 month contract.
Which ISP is it about?
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20-03-2007, 09:12
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#8
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Permanently Banned
Join Date: Jan 2007
Age: 61
Posts: 610
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Re: free month only if you sign a new 12 month contract.
It was a Virgin media customer.
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20-03-2007, 09:14
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#9
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Google it!!
Join Date: Jun 2003
Location: Essex
Age: 34
Services: Sky Digital + 16Mb ADSL
BT Telephone
Posts: 14,954
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Re: free month only if you sign a new 12 month contract.
so this is acutally second to third hand info without proof?
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20-03-2007, 10:01
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#10
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cf.mega poster
Join Date: Aug 2006
Location: swansea
Age: 23
Services: 2 X V+
XL TV
XL BB
XL Telco
Posts: 1,703
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Re: free month only if you sign a new 12 month contract.
virgin media have an initial 12 month minimum period, this is renewed if you take a V+. retentions offers are not subject to 12 month minimum period, ever.
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20-03-2007, 10:09
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#11
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Permanently Banned
Join Date: Jan 2007
Age: 61
Posts: 610
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Re: free month only if you sign a new 12 month contract.
Quote:
Originally Posted by Paul
so this is acutally second to third hand info without proof?
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Read the proof yourself.
uk.telecom.broadband
Subject - Retentions.
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