16-03-2007, 17:20
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#1
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cf.mega poster
Join Date: Jun 2005
Location: Peterborough
Posts: 4,500
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VM Dont Care!
Just called VM regarding an issue, was on hold for about a minute and then got the message "We are unusually busy, thank you and good bye" and was then disconnected 
Ok so theyre busy, how on earth are you supposed to contact them then!
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16-03-2007, 17:26
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#2
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cf.mega poster
Join Date: Dec 2005
Posts: 1,431
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Re: VM Dont Care!
I think the message probably suggested you call later rather than quoting a certain flame haired tv presenter.
Therefore the answer to your question was hidden in the message.
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16-03-2007, 17:27
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#3
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cf.mega poster
Join Date: Jun 2005
Location: Peterborough
Posts: 4,500
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Re: VM Dont Care!
ermm no the message said "We are unusually busy, thank you and good bye"
hence the quotes!
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16-03-2007, 17:32
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#4
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cf.mega poster
Join Date: Dec 2005
Posts: 1,431
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Re: VM Dont Care!
Errmm Nahhhhh
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16-03-2007, 17:35
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#5
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cf.mega poster
Join Date: Jun 2005
Location: Peterborough
Posts: 4,500
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Re: VM Dont Care!
Why do people have to argue with fact??
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16-03-2007, 17:42
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#6
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cf.mega poster
Join Date: Jun 2003
Location: peterborough
Services: TV, Phone, BB 20meg(CM 250) - VM
Posts: 1,709
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Re: VM Dont Care!
I've had that message a few times....most frustrating
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16-03-2007, 17:58
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#7
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cf.mega poster
Join Date: Jul 2003
Posts: 2,820
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Re: VM Dont Care!
Actually we've had that too. Sadly my grandmother passed away this week so we called VM to cancel her TV and phone...gave up a couple of times after 30-odd mins on hold as there has been too much else to worry about this week.
Tried again yesterday and got the same thing sadly.
__________________
"They say money doesn't bring happiness. But at least let me prove it." Spike Milligan
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16-03-2007, 18:00
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#8
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cf.member
Join Date: Oct 2006
Posts: 79
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Re: VM Dont Care!
I got that earlier today i just hung up and dialed again and got straight through.
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16-03-2007, 18:26
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#9
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Happily insane
Join Date: Jun 2003
Location: Leeds
Age: 47
Services: Don't have a clue any more.
Posts: 6,985
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Re: VM Dont Care!
Sorry to hear of your loss Andy, I agree you will have your hands full sorting everything out without spending ages on hold when trying to cancel things.
R.I.P. Andys gran
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Learn from yesterday, live for today, hope for tomorrow
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16-03-2007, 18:34
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#10
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cf.mega poster
Join Date: Dec 2004
Posts: 2,311
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Re: VM Dont Care!
Andy, sorry for your loss.
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Toto
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16-03-2007, 19:01
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#11
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cf.member
Join Date: Nov 2006
Posts: 14
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Re: VM Dont Care!
sorry to hear of your loss Andy , 1 year anniversary of my grandmothers passing this weekend,things will get easier with time slowly but surely.
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16-03-2007, 19:25
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#12
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cf.mega poster
Join Date: Jul 2003
Posts: 2,820
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Re: VM Dont Care!
Thanks guys...very sweet of you all.
Time's a great healer of most things....sadly only one grandparent left for me, but grateful that those that passed did so after enjoying many years with us.
__________________
"They say money doesn't bring happiness. But at least let me prove it." Spike Milligan
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16-03-2007, 20:18
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#13
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cf.mega poster
Join Date: Sep 2005
Location: Peterborough
Services: Virgin Media XL
Broadband L
Virgin Mobile
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and a happy Virgin Media customer
Posts: 1,342
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Re: VM Dont Care!
Quote:
Originally Posted by Wicked_and_Crazy
Just called VM regarding an issue, was on hold for about a minute and then got the message "We are unusually busy, thank you and good bye" and was then disconnected
Ok so theyre busy, how on earth are you supposed to contact them then! |
The other option is to sit there on hold for an excessive, which people would complain about even more. At least with this you are given a realistic message that they are unable to answer your call in a reasonable time.
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16-03-2007, 20:20
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#14
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Busy Admin
Join Date: Oct 2003
Location: Nottingham
Age: 45
Services: VM Phone : Sky+ Multiroom : VM Cable (20 Mbps)
Posts: 14,425
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Re: VM Dont Care!
Quote:
Originally Posted by Wicked_and_Crazy
Ok so theyre busy, how on earth are you supposed to contact them then!
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Hmm, that's a hard question.
I've got it - how about calling back when it's less busy. 
Of course, they could not play that message (or disconnect you) and instead rack up you phone bill listening to music on hold. 
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16-03-2007, 21:23
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#15
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Suspicious of VM
Join Date: Feb 2004
Services: Finding people (retired)
Posts: 1,065
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Re: VM Dont Care!
Sorry Andy.
Keep you eyes on her affairs, though, VM like billing people who have passed.
One grieving daughter I know of got threatened with court action, and spent a lot of time sorting it out, much to her distress.
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