Who's the Man at Virgin/ntl?
26-02-2007, 15:41
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#1
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cf.member
Join Date: Feb 2007
Posts: 56
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Who's the Man at Virgin/ntl?
Hello.
If I want to send some suggestions to the top guy at Virgin/ntl's customer support department, who should I address them to?
An email address, or a postal address, would help, plus the name and title.
And no, they're not the usual physically impossible suggestions, I really do want to try to offer ideas on ways in which they could improve the system.
Or do you think I shouldn't bother, maybe.
Allen.
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26-02-2007, 16:28
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#2
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Suspicious of VM
Join Date: Feb 2004
Services: Finding people (retired)
Posts: 1,065
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Re: Who's the Man at Virgin/ntl?
Steve Stewart, I believe.
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26-02-2007, 16:37
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#3
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Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 56
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Posts: 19,529
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by stripes
Hello.
If I want to send some suggestions to the top guy at Virgin/ntl's customer support department, who should I address them to?
An email address, or a postal address, would help, plus the name and title.
And no, they're not the usual physically impossible suggestions, I really do want to try to offer ideas on ways in which they could improve the system.
Or do you think I shouldn't bother, maybe.
Allen.
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You might get somewhere if you DON'T call them Virgin/ntl or they may seek a Cease and Desist order against you. 
They are now called Virgin Media.
__________________
Prejudice is opinion without judgement...Voltaire.
Is still Incognitas at heart.
If it's bold it is a moderation technique.If it's soft it's Coggy speaking.
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26-02-2007, 17:11
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#4
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Suspicious of VM
Join Date: Feb 2004
Services: Finding people (retired)
Posts: 1,065
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Re: Who's the Man at Virgin/ntl?
At least he didn't call them ntl:virgin.....
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26-02-2007, 17:36
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#5
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Eric Cartman Wannabe
Join Date: Jun 2003
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Posts: 12,086
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Re: Who's the Man at Virgin/ntl?
Whatever you do, for God's sake don't mention the n-word* to Virgin Media. I called up to report a fault, which resolved itself. A lady called back following up on the fault (which was nice), asked for the account holder on my personal phone (so I know who it was). I said, "oh, are you from ntl?", to which I was chastised for (as if it makes a blinding bit of difference either way).
*ntl 
__________________
"We're not here for a long time, we're here for a good time" - Mike Ness (Social Distortion)
"Reach for the sky, 'cause tomorrow may never come" - Reach For The Sky (Social Distortion)
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26-02-2007, 17:51
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#6
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cf.mega poster
Join Date: Jul 2003
Posts: 2,820
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Re: Who's the Man at Virgin/ntl?
I called ntl:telewest business the other day to enquire about an ISDN line.
Not only did the bloke at the other end of the phone not know whether they did them, but asked me if it was an ntl or Telewest area.
So word's not quite filtered down all the way yet!
__________________
"They say money doesn't bring happiness. But at least let me prove it." Spike Milligan
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26-02-2007, 17:57
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#7
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Virgin Media Customer
Join Date: Sep 2005
Location: Ely (CB6) - Virgin Media off-net
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by andygrif
I called ntl:telewest business the other day to enquire about an ISDN line.
Not only did the bloke at the other end of the phone not know whether they did them, but asked me if it was an ntl or Telewest area.
So word's not quite filtered down all the way yet!
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ntl:telewest Business are still kwown as that, not as Virgin Media, although they are part of Virgin Media.
~RileyM
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26-02-2007, 19:23
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#8
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Suspicious of VM
Join Date: Feb 2004
Services: Finding people (retired)
Posts: 1,065
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Re: Who's the Man at Virgin/ntl?
Rule one- the customer is always right.
This means you cannot chastise them.
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26-02-2007, 19:59
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#9
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Cable Forum Team
Join Date: Jun 2003
Location: Glasgow
Age: 29
Services: SkyHD, Ntl Broadband
Posts: 3,627
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by NTLVictim
Rule one- the customer is always right.
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My interpretation of that rule was always:
The customer is always right. Unless I can prove otherwise 
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There is NO situation so bad, so dire, so beyond recall or redemption that it cannot be made WORSE by adding a Social Worker to the mix.
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26-02-2007, 20:06
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#10
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Suspicious of VM
Join Date: Feb 2004
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Re: Who's the Man at Virgin/ntl?
"Was" in the past tense, I notice.... 
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26-02-2007, 20:19
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#11
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Cable Forum Team
Join Date: Jun 2003
Location: Glasgow
Age: 29
Services: SkyHD, Ntl Broadband
Posts: 3,627
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by NTLVictim
"Was" in the past tense, I notice.... |
Yes thankfully I now have a much better job.
I hate that phrase with a passion as all the management tweeps who sprout it tend to be the ones who get promoted way above their ability beyond the actual workers.
Most customers are always right. Some customers are very, very, very wrong. And some out and out lie to you. They are the ones who the rule doesn't apply to.
__________________
There is NO situation so bad, so dire, so beyond recall or redemption that it cannot be made WORSE by adding a Social Worker to the mix.
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26-02-2007, 20:29
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#12
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umuntu ngumuntu ngabantu
Join Date: Jun 2006
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by NTLVictim
Rule one- the customer is always right.
This means you cannot chastise them.
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mmmm - VirginMedia are a customer of Sky's.
__________________
Passion is inversely proportional to the amount of real information available (Benford's law of controversy)
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27-02-2007, 00:02
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#13
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cf.addict
Join Date: Aug 2004
Services: Virgin V+, 10Mbps broadband + Phone
Posts: 287
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ntl? whats that?
Quote:
Originally Posted by Gavin
*ntl |
Sussssssh !!
-Chris
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27-02-2007, 06:51
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#14
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Bayonet
Join Date: Mar 2005
Location: Swansea
Age: 55
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Posts: 222
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Re: Who's the Man at Virgin/ntl?
I thought the customer was always right but not always correct
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27-02-2007, 09:57
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#15
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Guest
Location: Yorkshire
Posts: n/a
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Re: Who's the Man at Virgin/ntl?
The customer is always a right pain in the backside.
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