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Customer Support
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Old 22-02-2007, 16:21   #1
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Thumbs down Customer Support

Is it all going wrong again? My son was just watching Jetix and the screen went blank now coming up with the standard you are not subcribed etc

Trying to ring CS but getting a dead tone everytime, got through once "We're sorry we are currently experiencing technical difficulty at the minute please try later"

This is crap sort it out Virgin!
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Old 22-02-2007, 16:26   #2
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Re: Customer Support

your not in luton are you?
same happened to me

switch the plug off and back on again
works then
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Old 22-02-2007, 16:31   #3
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Re: Customer Support

Belfast - Will try your advice thanks!
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Old 22-02-2007, 16:44   #4
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Re: Customer Support

Ah.... switch off and then back on - it's good to know some things never change
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Old 22-02-2007, 20:32   #5
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Re: Customer Support

The posh term is "Power cycling"....
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Old 22-02-2007, 22:57   #6
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Re: Customer Support

Quote:
Originally Posted by NTLVictim View Post
The posh term is "Power cycling"....
If the damn box keeps lagging behind the remote when I press buttons it'll be getting hit with a large hammer and re-cycled.
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Old 23-02-2007, 07:58   #7
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Re: Customer Support

That works too....
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Old 23-02-2007, 09:31   #8
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Arrow Re: Customer Support

My favourite CS response to queiries is "Have you tried changing the batteries?" I'm sure that the old Telewest must have had shares in a certain battery manufacturer. I'm waiting to be given that response when I phone to make a complaint about my telephone service.
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Old 23-02-2007, 11:00   #9
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Re: Customer Support

Quote:
Originally Posted by shugdot View Post
My favourite CS response to queiries is "Have you tried changing the batteries?" I'm sure that the old Telewest must have had shares in a certain battery manufacturer. I'm waiting to be given that response when I phone to make a complaint about my telephone service.
Sometimes I think you'd get more support from a soutien gorge.....
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