Quote:
Originally Posted by Russ B
Could this be it? I mean could this really be it, the begining of the end of ntl's reputation for poor CS?
From the good old days of 2000 when we were all on free dial-up and calls to tech support were £1 per minute after waiting 3 hours to speak to someone, after all the "Coming soon!"s, after the way the cap was (un)announced to us all, could this really be the start of something good??
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Well......things can't get worse......I hope.
Personally, on the whole, I've been happy with the cable service. I know people will disagree (with good reason), and some trolls may 'contribute' to the discussion by yawning a bit and even asking if I've wet myself
.
Over the 6 years I've been with NTL, I've gone from free dialup Internet (FREE! Couldn't believe it back then!) access to 600K Broadband >>> 1 Meg >>> 2 Meg >>> 4 Meg >>> 10Meg - and I'm paying more or less the same price for broadband when I first got it. Apart from Monday night, the broadband as been rock solid.
The TV software has....well, its changed. When I joined, I'm sure it has 7 days on the EPG. While now my standard box its down to only 1 day
, my V+ has 8 days and all the other nice recording extras which I was dreaming about before Xmas. I can finally watch HDTV via Cable (even if right now the content is limited) and I can access Europe's largest True VOD system.
Interactive has improved too. I remember when I first got NTL, pressing red always crashed the bloody box. It took a while too (until the World Cup - not Germany, the one before I think) until the BBC "Press Red" feature actually worked. That was followed by multiscreen interactive content for Wimbledon and other events. Still not as good as Sky (where the heck is BBC News Multiscreen on NTL???), but its improved a bit.
The channels I want to watch, I can watch (but Sky are working on that
). The Sky HD channels would be nice - but I can live without them for now.
As for the phone - don't really use it much. I've had one major fault with it in 6 years.
So, IMO, there's been progress. Some of it (especially the roll out of VOD and PVR) probably should have been out a lot sooner. There's still plenty of work to do, especially on securing more HD/VOD content and improving interactive.
At the moment I'm happy with the price I'm paying for the services I receive (more so now thanks to the VIP pack).
Sky have zoomed ahead in some areas and it will be interesting to see if VM can catch-up, while keeping ahead of the competition for True VOD and possibly broadband.
Meanwhile, BT Vision, Tiscali TV and even the Microsoft's Xbox 360 (via IPTV) are entering the Digital TV Wars and I'm sure good old Freeview will gain more channels and viewers.
Either way, interesting times are ahead.
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