11-09-2003, 18:49
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#1
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cf.mega poster
Join Date: Sep 2003
Posts: 1,600
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No technical support...
Seen as no-one has mentioned it i thought i would bring this to everyones attention 
Quote:
ntlhome Internet - Systems maintenance 14/09/03
8 September 2003 19:03
As part of our commitment to provide you with an excellent standard of service, on Sunday 14th September we’re making some improvements to our systems.
During this time you will be unable to make changes to your Internet service, however you will still be able to send and receive emails, surf the web and upload to your webspace.
New customers will also be unable to register an internet account at this time
Our Internet support centres will have no access to their systems during this period; normal service will be restored on the morning of 15th September.
We apologise for any inconvenience caused.
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This was taken from the status page.
So no technical support on sunday people, hold on to your hats :p
Last edited by Graham F; 11-09-2003 at 18:53.
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11-09-2003, 18:59
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#2
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gone
Join Date: Jun 2003
Posts: 4,218
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So - an EXCELLENT standard of service involves withdrawing that service for a day?? 
Will have to try that one in work one day - and collect my cards on the way out the door!!!! 
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11-09-2003, 19:46
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#3
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I-Web Solutions
Join Date: Jun 2003
Location: On top of this heat sink
Age: 28
Services: Sky+ & 8mb ADSL + BT Together option 3
Posts: 2,345
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Sorry to be a pain in the backside, but
When your car goes into the garage to be serviced, or upgraded/improved, are you not without it for that process???
If your computer is taken into a shop to be upgraded, are you not without it for that period?
Alot of upgrades require you to be without something for a short period, but you dont mention these?????
I agree..... they could at least do the upgrade overnight, or in stages to cause less disruption to the already poor service, but..........................
  
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11-09-2003, 19:57
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#4
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Inactive
Join Date: Jun 2003
Location: Bedfordshire
Posts: 223
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Well we had better hope it improves things then hadn't we!
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11-09-2003, 20:00
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#5
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cf.mega poster
Join Date: Sep 2003
Posts: 1,600
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oh and did i forget to tell you that i have heard they will be without their systems from Sunday 21st to around midday on Tuesday 23rd 
sorry forget to say that before
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11-09-2003, 20:47
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#6
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I-Web Solutions
Join Date: Jun 2003
Location: On top of this heat sink
Age: 28
Services: Sky+ & 8mb ADSL + BT Together option 3
Posts: 2,345
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Quote:
Originally posted by Scooby
oh and did i forget to tell you that i have heard they will be without their systems from Sunday 21st to around midday on Tuesday 23rd
sorry forget to say that before
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Now thats just rediculous.......... the upgrade process should of been chopped up into manageable modules.... so to cause as little disruptions as possible.....
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11-09-2003, 20:57
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#7
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 17,475
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Hmm.. I like this bit...
Quote:
During this time you will be unable to make changes to your Internet service, however you will still be able to send and receive emails, surf the web and upload to your webspace.
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Able to send email? 
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
"This is an important announcement. This is flight 121 to Los Angeles. If your travel plans today do not include Los Angeles, now would be a perfect time to disembark.”
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11-09-2003, 22:31
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#8
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Guest
Location: Wales
Posts: n/a
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Quote:
Originally posted by KingPhoenix
Now thats just rediculous.......... the upgrade process should of been chopped up into manageable modules.... so to cause as little disruptions as possible.....
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If you knew what the upgrade was and the amount of work involved, then you might not think it so rediculous.
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11-09-2003, 23:02
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#9
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cf.mega poster
Join Date: Jul 2003
Posts: 2,820
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Don't mean to be picky, but I would only take my car to somewhere that was willing to provide me with a courtesy car for the period it was in the garage....
...but I take your point - losing the TS for a day won't hurt too much - as long as nothing goes wrong that day.
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11-09-2003, 23:03
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#10
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cf.mega poster
Join Date: Jul 2003
Posts: 2,820
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Quote:
Originally posted by turbulentone
If you knew what the upgrade was and the amount of work involved, then you might not think it so rediculous.
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What does it involve then?
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11-09-2003, 23:08
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#11
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Rather fruity
Join Date: Jun 2003
Posts: 6,044
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Quote:
Originally posted by turbulentone
If you knew what the upgrade was and the amount of work involved, then you might not think it so rediculous.
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Go on spill the beans, are they going to get somthing to work??
:p
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11-09-2003, 23:16
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#12
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Inactive
Join Date: Jun 2003
Posts: 227
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Spot the cynic.....
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11-09-2003, 23:34
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#13
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Rather fruity
Join Date: Jun 2003
Posts: 6,044
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Quote:
Originally posted by The Diplomat
Spot the cynic.....
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I've been a customer too long haven't I.
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12-09-2003, 00:26
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#14
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BOFH :D
Join Date: Jun 2003
Location: NW UK
Posts: 1,942
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Ok... The planned upgrade...
ebilling to all areas
working EPG
rolling out caller ID to ex cwc areas
2mbit BB as an option
This will happen sunday... also all pigs are fueled and awaiting clearance to take off
__________________
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12-09-2003, 11:47
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#15
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cf.mega poster
Join Date: Jul 2003
Posts: 2,820
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Quote:
Originally posted by Lord Nikon
Ok... The planned upgrade...
ebilling to all areas
working EPG
rolling out caller ID to ex cwc areas
2mbit BB as an option
This will happen sunday... also all pigs are fueled and awaiting clearance to take off
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What does any of this have to do with the TS call centre being shut?
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