IE 6 is ntl supporting it?

marcsparks2002 · 28-07-2003, 13:50

As the title says really are ntl tech supporting ie6 on win98se? i know a few months back they wouldnt ogffer any support if i e6 was installed,apologies if this is in the wrong section ,atb marc

28-07-2003, 15:03

lest time i rang TS about my systems and my connex keep dropping they flat down refused to help coz I was running OE 6 and IE 6 on win 98.

This was a couple of months ago now and since then I have had to change computers and so am runing 5.5 on both. Not had to ring TS for a while so I dont know what they are supporting now. Would be helpful to know as I am looking at upgrading

Lord Nikon · 28-07-2003, 15:56

its simple... LIE to the tech... tell them you are running 5 on 98

**Russ B** · 28-07-2003, 16:00

Quote:

Originally posted by Lord Nikon
its simple... LIE to the tech... tell them you are running 5 on 98

Customers who do that (lie) used to annoy the nthell out of me. They'll probably find out eventually that you are lying and will place a note on your account to warn others.

You'd be better off telling the tech what you've got and asking for courtesy support which means you accept the responsibility if anything went wrong.

Mark W · 28-07-2003, 16:03

AFAIK we still do not support it on win98/winME - tho to be honset i think this is just a handy cop out by alot of techs.... in reality it is very rare that the problem the customer is having really IS due to them having IE6

Quote:

its simple... LIE to the tech... tell them you are running 5 on 98

tho to be honest, we will find out very quickly when we go through your internet options settings - and then take EVERYTHING you say from then on with a pinch of salt

marcsparks2002 · 28-07-2003, 16:52

Thanks for the replys guys ....i couldnt lie im an

i spoke to a techy and he said they do not support ie 6 on win 98 ...the only os they will support it on is xp so there youhave it .....atb marc

Acathla · 28-07-2003, 18:15

True - NTL claim they wont support IE6 on any OS except XP.
The claim is that IE6 wasnt designed for any other OS.

Which is of course BS as Microsoft suggest upgrading to IE6 (ever tried a windows update).

TYpical ploy by support staff to get out of doing work!

:rant over:

Mark W · 28-07-2003, 18:31

Quote:

Originally posted by Acathla
True - NTL claim they wont support IE6 on any OS except XP.
The claim is that IE6 wasnt designed for any other OS.

Which is of course BS as Microsoft suggest upgrading to IE6 (ever tried a windows update).

TYpical ploy by support staff to get out of doing work!

:rant over:

well, to be fair IE 6 WASNT designed for win98/winME. Darant works for MS, he might be able to give us a definitive answer?

and the MS bloke i spoke to a while ago told me they DIDNT suggest those with win98/winME upgrade to IE6.

Lord Nikon · 28-07-2003, 18:39

Quote:

Originally posted by Mark W

and the MS bloke i spoke to a while ago told me they DIDNT suggest those with win98/winME upgrade to IE6.

Nice to see that MS have faith in the product then... especially since on a new install of 98 the FIRST critical update is to IE6 SP1 lol

hawkmoon · 28-07-2003, 19:00

Taken from Microsoft.com

"Internet Explorer 6 SP1 provides a private, reliable, and flexible browsing experience for users of Windows XP, Windows Millennium Edition (Windows Me), Windows 2000, Windows 98, and Windows NTÃ‚Â® 4.0 Service Pack 6a."

And

"Minimum Requirements:
Computer/Processor Computer with a 486/66-MHz processor or higher (Pentium processor recommended)

Operating System: Windows 98, Windows 98 Second Edition, Windows Millennium Edition (Windows Me), Windows NTÃ‚Â® 4.0 with the high encryption version of Service Pack 6a (SP 6a) and higher, Windows 2000, or Windows XP
"

So it's seems that as far as MS is concerned IE6 SP1 is for use on Win9x systems including 98.

The confusion probably stems from the fact that IE6 is a core technology with WinXP where it is more of a bolt on for Win9x.

homealone · 28-07-2003, 19:51

IIRC from similar threads on .com, the reason given for not supporting IE6.0 on win98se was that the version supplied on the installation disk was 5.5 & the agreement with MS only allowed support of that version.

I've just had a look at my disk (version 1.2) & sure enough it is IE5.5.

Does anyone have a newer disk - latest ones are supposed to be xp compatible so what version of IE is on? Have they set it to install 5.5 on Win98se & 6.0 on xp?

Lord Nikon · 28-07-2003, 20:15

nope, if the existing version of IE is more recent than the one on the CD then it won't install the IE browser, just the NTL addons

homealone · 28-07-2003, 20:33

Quote:

Originally posted by Lord Nikon
nope, if the existing version of IE is more recent than the one on the CD then it won't install the IE browser, just the NTL addons

of course. Me a

I remember now, I had IE6 before installing off the cd, although I am on win98se and thats what happened.

Thanks m'Lord

Lord Nikon · 28-07-2003, 20:49

no problem

imback · 28-07-2003, 21:37

To be fair, I always give support Ie6 on 98 up to the point where I feel that IE has caused or is causing the problem.

I find 98 machines with IE6 on always seem to get that wonderfull message "could not open the search page" which normally means a winsock2 problems. May just be my imagination of course.