myntlhome.com

hansi · 03-04-2004, 07:03

Despite receiving a leaflet singing the praises of this latest service (sic) from ntl, guess what, it doesn't work! I have tried to change my contact details several time, but it just won't accept the changes, I have tried on different occasions and told ntl about it also on many occasions. Also it hase my payment date wrong. Did I get a response? Nah!

Chris W · 03-04-2004, 16:41

Quote:

Originally Posted by hansi

Despite receiving a leaflet singing the praises of this latest service (sic) from ntl, guess what, it doesn't work! I have tried to change my contact details several time, but it just won't accept the changes, I have tried on different occasions and told ntl about it also on many occasions. Also it hase my payment date wrong. Did I get a response? Nah!

I have used myntlhome... it worked fine for me! what contact details are you trying to change? is it your postcode?

If you have a SACM BB account, pm me your details and i can correct them for you (except for the postcode!).

One of the mods/ admins can verify that i do work for ntl if you are worried...

hansi · 03-04-2004, 18:02

I tried to change my mobile phone number ( which they have down as my old BT phone number (ie before I switched to ntl!) and each time I try to change it, it doesn't alter it

Steve H · 03-04-2004, 18:09

Quote:

Originally Posted by monkeybreath

One of the mods/ admins can verify that i do work for ntl if you are worried...

Yup

Chris W · 03-04-2004, 18:28

Quote:

Originally Posted by hansi

I tried to change my mobile phone number ( which they have down as my old BT phone number (ie before I switched to ntl!) and each time I try to change it, it doesn't alter it

done now for you

should have worked this time!!!

hansi · 03-04-2004, 18:33

Quote:

Originally Posted by monkeybreath

done now for you

should have worked this time!!!

thanks, I'll check it later, any idea why it didn't work for me?

Chris W · 03-04-2004, 18:39

Quote:

Originally Posted by hansi

thanks, I'll check it later, any idea why it didn't work for me?

becase it is run by ntl

hansi · 05-04-2004, 15:52

Quote:

Originally Posted by monkeybreath

becase it is run by ntl

sorry mate, I just checked and it hasn't changed yet!

Chris W · 05-04-2004, 17:31

grr...i will escalate this for you when i go into work on wednesday

hansi · 05-04-2004, 17:54

Quote:

Originally Posted by monkeybreath

grr...i will escalate this for you when i go into work on wednesday

thanks

hansi · 08-04-2004, 20:07

sorry to tell you that this still hasn't updated, and to make matters worse, it has now deleted my ntl phone number and won't let me replace it, and it still hasn't updated my mobile number. I know it's not your fault mate, but this site is crap!

Chris W · 09-04-2004, 01:38

can't disagree with you there mate, it does sound pretty crap!

I have escalated this now, and it should be looked into... that isn't a promise that they will do anything about it mind! ... but you never know!