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Virgin.net comes second in BBC's Watchdog broadband satisfaction poll

# Mar 22, 06:44 PM by Mick

Over the last few weeks, BBC’s consumer Watchdog programme has been conducting a poll to discover how satisfied consumers are with their broadband service from their ISP. In the poll that comprised of 50,000 viewers voting, Virgin.net came second in the category of best broadband providers. BT came top with AOL and Tiscali coming third and fourth respectively.

The poll was set-up which considered the following key points, they were: Customer service, ease of set-up, cancellation, value for money and reliability of service. The Watchdog results are not meant to provide a scientific statistical survey but a snapshot of 50,000 personal viewers opinions.

It is also important to note that with Virgin.net coming in second place in the poll for best broadband providers, Virgin, NTL and Telewest were treated separately as we all know, they have only just recently merged.

But even though this is the case in the poll, with them being listed seperately, ntl Telewest’s results overall, the cable group faired better than Sky.

Here is the results of the top Best Broadband Providers from the Watchdog Poll… Based on sum of 3s & 4s (Satisfied and Extremely Satisfied).

1. BT – 18,862
2. Virgin.net – 17,881
3. AOL Europe -16,977
4. Tiscali – 11,973
5. TalkTalk -10,802
6. NTL – 10,399
7. Orange – 9,036
8. Telewest – 8,062
9. Sky – 6,202
10. Pipex – 5,772
11. Plusnet – 5,014
12. Zen – 4,742
13. Eclipse – 2,781
14. Demon – 2,515
15. Tesco – 2,216
16. Freedom2Surf – 2,160
17. Madasafish – 2,031
18. Nildram – 1,619
19. Waitrose – 1,308
20. Bulldog – 1,162
21. Supanet – 1,131
22. UK_Online – 987
23. ToucanSurf – 895
24. One.Tel – 585
25. Homecall – 528
26. Force 9 – 518
27. Metronet – 426
28. Biscit – 258
29. Global – 166

For a full run down of the entire poll results, including the results For Worst Broadband Provider, go here.

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